This Privacy Policy explains how 33db collects, uses, stores, and protects the personal data of every player who registers and uses our platform. We are committed to handling your information with transparency, security, and respect.
Please Read Carefully: By creating a 33db account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the platform.
33db ("we", "us", "our") operates the online casino and sports betting platform accessible at 33db.today. As the data controller for personal information collected through this platform, 33db takes its obligations regarding data privacy seriously and is committed to complying with applicable data protection standards.
This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the 33db platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. It describes what personal data we collect, the purposes for which we use it, how long we retain it, with whom we share it, and what rights you have in relation to your data.
33db collects personal data that is necessary to provide our services, verify player identities, process financial transactions, and comply with our legal obligations. The categories of personal data we collect include:
Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents such as your National Identity Card (NID) or passport. This information is collected during the account registration and Know Your Customer (KYC) verification process.
Residential address (including city, district, and postal code), mobile phone number, and email address. This data is used to communicate with you about your account, transactions, and platform updates.
Details of your payment methods including bKash wallet numbers, Nagad account numbers, Rocket account details, bank account information, and transaction history on the 33db platform. We do not store full card numbers or payment PIN codes.
IP address, device type, operating system, browser type and version, device identifiers, time zone settings, and session duration data collected automatically when you access the platform.
Information about how you use the 33db platform, including pages visited, games played, bet history, deposit and withdrawal patterns, session logs, and interaction with promotional content.
Records of your correspondence with the 33db support team, including live chat transcripts, emails, and WhatsApp messages. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
Data Minimisation: 33db applies the principle of data minimisation — we collect only the personal data that is strictly necessary for the specific purpose for which it is being processed. We do not collect sensitive categories of data such as political opinions, religious beliefs, or biometric data beyond what is required for identity verification.
33db collects personal data through the following channels:
33db uses your personal data for the following purposes:
| Purpose | Data Used | Basis |
|---|---|---|
| Account registration and management | Identity, Contact | Contract performance |
| Identity verification (KYC) | Identity, Financial | Legal obligation |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Fraud prevention and security monitoring | Technical, Usage, Financial | Legitimate interest |
| Responsible gaming monitoring | Usage, Financial | Legal obligation |
| Customer support and dispute resolution | Communications, Identity | Contract performance |
| Personalised promotions and bonuses | Usage, Contact | Consent |
| Platform analytics and improvement | Technical, Usage | Legitimate interest |
| Regulatory compliance and record-keeping | All categories | Legal obligation |
33db will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.
33db processes your personal data on the following legal bases:
33db does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary and proportionate:
We share necessary financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely for the purpose of processing your deposit and withdrawal transactions.
We may share identity data with trusted third-party KYC service providers to verify the authenticity of documents submitted during account registration. These providers are contractually bound to process data only on our behalf and in accordance with our instructions.
We use third-party cloud hosting, security, and analytics infrastructure providers who may process technical data on our behalf. All such providers are subject to strict data processing agreements that prohibit them from using your data for their own purposes.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary to deliver their game content on the 33db platform. These providers do not receive your full identity or financial data.
33db may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of 33db, our players, or the public.
No Data Sales: 33db has never sold, and will never sell, your personal data to advertising networks, data brokers, or any other third party for commercial purposes unrelated to the direct provision of our services to you.
33db retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
33db implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 33db will notify affected individuals without undue delay and will take all appropriate remediation steps.
33db uses cookies and similar tracking technologies on the platform to enhance your user experience, maintain session security, and gather analytics data. The types of cookies we use are described below:
These cookies are essential for the platform to function correctly. They enable core features such as secure login, session management, and fraud prevention. These cookies cannot be disabled without impairing core platform functionality.
We use analytics cookies to understand how players interact with the platform — which pages are visited most frequently, how long sessions last, and where players encounter issues. This data is used in aggregate, anonymised form to improve platform performance.
Functional cookies remember your preferences such as language settings, last visited game category, and preferred payment method, to provide a more personalised experience across sessions.
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Cookie Consent: When you first access the 33db platform, you will be presented with a cookie notice. By continuing to use the platform, you consent to the use of cookies as described in this section. You may update your cookie preferences at any time through the platform settings.
As a 33db player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:
33db will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be notified accordingly. All requests are processed free of charge unless they are manifestly unfounded or excessive.
The 33db platform is strictly for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you are under 18 years of age, you must not register an account or use any services provided by 33db.
If 33db becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on the platform, please contact our support team immediately at [email protected] so that we can investigate and act accordingly.
18+ Only. All gaming and betting services on 33db are provided exclusively to adults aged 18 and above. Age verification is conducted as part of our standard KYC process for all registered accounts.
The 33db platform may contain references to third-party services such as payment providers and game content studios. While we take care to work only with reputable partners, 33db is not responsible for the privacy practices of any third-party services. We recommend that you review the privacy policies of any third-party services you interact with independently of the 33db platform.
In particular, mobile wallet services such as bKash, Nagad, and Rocket each operate their own privacy policies that govern how they handle your data when you initiate transactions through their platforms. 33db's Privacy Policy covers only the data we collect and process within our own systems.
33db reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will notify registered players by email and by displaying a prominent notice on the platform at least seven days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 33db platform following the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 33db handles your personal data, please contact our Data Privacy team through any of the following channels:
We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint through the dispute resolution process outlined in our Terms & Conditions.
From the moment you register to every transaction you make, your personal data is handled with the highest level of care and security across the entire 33db platform.
All data exchanged between your device and 33db servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial details are never transmitted in plain text.
Every 33db account goes through a thorough Know Your Customer verification process to confirm player identity, prevent fraud, and ensure compliance with financial security standards.
33db has a strict no-data-selling policy. Your personal information is never passed to advertising networks, data brokers, or any third party for commercial purposes unrelated to your 33db account.
You have the right to access, correct, download, restrict, or delete your personal data at any time. Submit a request to our support team and we will respond within 30 days, free of charge.
We only keep your data for as long as necessary. Account data is securely deleted or anonymised within defined retention windows, and we never hold information beyond our stated retention periods.
Have a question about how your data is used? Our support team is available around the clock via live chat and email to handle any privacy enquiry or data rights request promptly and professionally.
Now that you understand how 33db handles your personal data, you can explore everything our platform has to offer with complete confidence. From live cricket betting to slots and live casino tables, all services are available to verified players aged 18 and above.
18+ only. Gambling involves risk. Please play responsibly. Visit our Responsible Gaming page if you need support.